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Christmas Trading: when do we close and reopen?

Please note we will be closed for pickups between Christmas Eve, Wednesday 24 December 2014 and New Years Day 2015, we are also closed on Friday 2 January 2015. Last pickups for 2014 will be Wednesday 24 December, last deliveries will be Wednesday 24 December, with most services recommencing Monday 5 January 2015.

Any depot collections need to be made by Christmas Eve, Wednesday 24 December 2014 as most depots will also be closed between Christmas and New Year. Some depots will be closed till the second week of January 2015, so please check with us if you have a specific requirement. Any consignments in transit or undelivered as at midday Wednesday 24 December will be held over till Monday 5 January 2015, when normal schedules will recommence for most depots. Please allow extra transit times as a buffer on top of our normal estimates in the lead up to Christmas as we are incredibly busy this time of year.

For any booking made from Friday 19 December 2014, if you need it delivered prior to Christmas, please check with us ahead of schedule to confirm if we can make it happen so as to avoid any disappointment. Different parts of the country operate under different schedules during Christmas and the first weeks of January and not all depots will re-open at the same time, especially the depots located in the non capital cities, so if you have any pickups or deliveries to/from these areas, please check with us as to estimated arrivals.

Notwithstanding, we will still be available at Customer Service right throughout the holiday period and you may still make bookings during this time, please remember that we will not recommence pickups until Monday 5 January 2015. If you have any questions or special requirements, dont hesitate to contact your Account Manager or email

This year has seen yet another record for us and this Christmas has been busier than ever. Thank you for your support, Merry Christmas and Happy New Year. We look forward to working with you next year.

NOTE: The price quoted should be used as an estimate only and is subject to our Standard Terms and Conditions. To check your final price inclusive of all charges, please contact our accounts department by email or (02) 9780 4066 and request a transaction detail report or invoice after the consignment has been despatched and scanned.

All Road Express prices are calculated on a standard cubic conversion of 250 kg per cubic metre or the dead weight, whichever is greater. For consignments which are non conforming, non standard, oversized or bulky, a cubic conversion of 333 kg per cubic metre applies and will include the following:
* consignments marked "top load only"
* non stackable bulky items whether palletized or otherwise
* uncrated or unpalletised bulky items including tyres, wheels and automotive parts
* unsuitably packed fragile items
* oversized pallets (exceeding either width/breadth 120cm, length 120cm or height 180cm)
* lengths exceeding 2.5 metres

If any large, bulky item requires repacking or palletising in order to be moved safely, a standard fee will apply of $30 (exclusive of GST) per pallet including shrink wrapping or strapping. Please refer our Surcharges Schedule on the home page of our website.

Hunter Express operates during the hours of 7:30am to 6:00pm Sydney time, Monday to Friday, excluding public holidays.

All Same Day Metropolitan bookings made after 3.00pm for same-day delivery to a consignee with "close time" of 5.00pm or earlier will be treated as a VIP service and charged accordingly. All bookings made after 5.00pm for same-day delivery will be treated as an Exclusive service and charged accordingly.

For further assistance, please email us at, contact your Account Manager or call 1300 556 232.Footer message